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July 26, 2014
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Call Center Training: Tips for Success
Call Center Training: Tips for Success

Are you responsible for training new reps for your call center? Or perhaps managing your call center agents and realizing it’s time for more training? Check out these helpful tips to ensure call center success.

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  Call Center Training: Tips for Success
EU Poses 26 Questions on 'Right To Be Forgotten' 'Right To Be Forgotten': 26 Questions

EU regulators probe Google, others.

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Avaya Pushing Cloud-Based Unified Communications Avaya Pressing Hard on Cloud-Based UC

Provides easier, faster provisioning.

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Target App Aims To Make Shopping a Snap Target App Makes Shopping a Snap

Uses image recognition to buy items.

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Social Media Haters Speak Up in Customer Satisfaction Survey Social Media Haters Speak Up

Survey says, now showing a little love.

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CRM Systems
Microsoft Takes CRM to Gov't Cloud
Salesforce1 Adds Mobile Features
Salesforce Partners with Philips
Customer Service
Social Media Haters Speak Up
Comcast Customer Service Fiasco
'May I Help You?' Asks Jibo the Robot
Contact Centers
Call Center Training: Tips for Success
Avaya Pressing Hard on Cloud-Based UC
Comcast Customer Service Fiasco
Business Intelligence
HP Drops $50M on Hortonworks
Esri, SAP Team on Data Mapping
Chief Customer Officers Boost Profits
Sales & Marketing
Target App Makes Shopping a Snap
Visa Intros Online Payment Service
Facebook Testing Buy Button
Customer Data
'Right To Be Forgotten': 26 Questions
Facebook To Track Users' TV Habits
Salesforce Partners with Philips
CRM Press Releases
Zendesk Expansion Delivers Jobs
Web Platform Ezoic Launches
The Major BYOD Security Concerns
Latest & Greatest
Visa Intros Online Payment Service
 
Facebook Testing Buy Button
 
Comcast Customer Service Fiasco
 
Esri, SAP Team on Data Mapping
 
'May I Help You?' Asks Jibo the Robot
 
Opera Software To Buy AdColony
 
Facebook Social Experiment Irks Us
Secretive test was legal, but ethical?
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Call Center Training: Tips for Success
Hire right, keep learning, keep it real.
Average Rating:
'Right To Be Forgotten': 26 Questions
EU regulators probe Google, others.
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Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
 
Dropbox for Business Beefs Up Security
Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.
 

Enterprise Hardware Spotlight
Tablet Giants Apple and Samsung Feel the Heat
When a company saturates its home market with a once-hot product, expect it to pump up efforts elsewhere. Apple, for its part, is now pushing iPads to big corporations and the enterprise market.
 
Microsoft Makes Design Central to Its Future
Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.
 
Contrary to Report, Lenovo's Staying in Small Windows Tablets
Device maker Lenovo has clarified a report that indicated it is getting out of the small Windows tablet business -- as in the ThinkPad 8 and the 8-inch Miix 2. But the firm said it is not exiting that market.
 

Mobile Technology Spotlight
Tablet Giants Apple and Samsung Feel the Heat
When a company saturates its home market with a once-hot product, expect it to pump up efforts elsewhere. Apple, for its part, is now pushing iPads to big corporations and the enterprise market.
 
Is the Amazon Fire Phone a Winner?
A late entry into a packed category of smartphones, Amazon's Fire phone offers a variety of unique features. Now, the reviewers are assessing if they're enough to make the phone stand out.
 
Review: Amazon Fire Offers New Ways To Use Phones
The Fire phone uses Android, but Amazon has modified it to the point that it's barely recognizable. That means the phone offers new ways to navigate, discover and, of course, shop.
 

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