Gov't User Data Requests Skyrocket
Oracle To Buy TOA Technologies
IBM Beefs Up Identity Intelligence
Many Sites Are Studying Consumers
Chief Customer Officers' Clout Grows
Requests for customer data from the government jumped 50 percent in the first half of 2014, according to Twitter, which received more than 2,000 requests for user info from gov't agencies.
In an effort to boost its field service capabilities, Oracle is buying TOA Technologies, a cloud-based provider of field service solutions that manage the "last mile" of customer service.
Big Blue is betting big on identity intelligence. IBM just acquired a private firm with security software to govern user access to apps and data across cloud and on-premise environments.
Think you're in control? Think again. Facebook and OKCupid admitted they manipulated user experiences. But they're not the only ones studying unsuspecting customers. Retailers do much the same.
The position of chief customer officer is becoming "a staple of modern business" as companies look for new ways to sell, increase revenues and beat the competition, a new study finds.